Strategy in TECH...
We continue on with our new Strata-SERIES:RMR Programs series of articles. Smack dab in the middle of Manhattan you’ll find Union Square and in Union Square you’ll find Cloud9 Smart, a leading New York City integrator in both commercial and residential installations.
[Note: this article is part of a series and will make more sense if you read Installment 1 first. You can find it at this link…]
When given the assignment to check up on the state of recurring monthly revenue (RMR) programs, it seemed like a pretty straightforward task. After all, everybody embraces RMR…right? We began by randomly reaching out to custom integrators around the country – including a few large, high revenue businesses. The simple request…tell us about your RMR program.
[This is the first post in a series of articles we call Strata-SERIES: RMR Programs. Read about why we created this series here…]
Have you seen the December issue of Residential Systems Magazine? I wrote the cover story, “Maintaining Customer Joy” (online as: “Maintaining Customer Joy Through Service Plans“), a detailed article about the benefits and challenges of implementing a recurring monthly revenue (RMR) program in an integration company. In that story, I interviewed four top integrators who all had successful RMR programs, about the trials and tribulations of establishing that program…and the benefits they derived from it.
In researching RMR programs, I learned that they are much more than a revenue stream – they literally redefine the relationship with the client. I had uncovered more than I expected…so much more…
Korean media is touting a major breakthrough in battery technology from the Samsung Advanced Institute of Technology (SAIT) called graphene ball. Said to dramatically improve both charging capacity and charging speed, the breakthrough could have a real impact on consumers who have come to rely on their battery driven mobile devices. And there are implications as well for electric automobiles and other applications.
In what many in the industry are suggesting is yet another indicator of struggles at Gibson Brands, the company announced a little over a week ago that it would wind down operations at Cakewalk Inc., a popular music creation software company it owns. Music industry-centric websites around the internet exploded with largely critical coverage of the move, and comments on Cakewalk’s website are decidedly negative – both sad and angry – as customers seek to process the shocking news.
[Read more…] about Gibson Stuns the Music World, Shuts Down Cakewalk
Struggling Toshiba Corp. has made what is undoubtedly a difficult decision and a big blow to their corporate ego – they will abandon their giant LED display overseeing Times Square. The huge lighted billboard was a prominent showing of the Toshiba logo all year-round, but especially during the dropping of the ball on New Years Eve, when it served as the countdown shown on network TVs as cameras broadcast the ball drop around the world. The Toshiba logo has literally lit up Times Square for ten years, having been first erected there in December 2007.
Association Breaks Ground on $14 Million HQ BuildingCEDIA announced today it has broken ground on its previously revealed new $13.7 million headquarters building being built in Fishers, Indiana. The project is expected to take about a year to complete, with the organization taking residence in November 2018.
We have now confirmed that at the end of the day last Friday, October 6th, the Classé headquarters facility was in fact closed by Bowers & Wilkins (B&W) for the last time and all remaining employees were dismissed. This move is a sad and sobering end to a once proud brand celebrated by many audiophiles as one of the finest performing lines of high-end electronics available.
Multiple sources are telling us that on Friday, October 6th, the Montreal headquarters of Classé will close their doors for the last time and all remaining employees will be let go. This includes the dismissal of Classé President Dave Nauber, who has been with the company since 2002. Classé is part of the B&W Group, which itself is going through a major restructuring in the wake of the dismissal of President Doug Henderson as we reported to you back in July.
What the Future Holds for the CEDIA Show“Do I need to ‘prepare’ for anything?” Emerald Expositions Marketing Manager Brianna Morris asked us in a firm tone as we met to set up a date for an interview. “Prepare?,” we asked. “Yes…we’re read your stuff,” she said in a deeper tone.
I could tell right then, it was going to be an interesting interview.
